Refund Policy

1. When returning or exchanging goods, you must provide the goods and packaging, and at the same time ensure that the integrity of the goods (such as tags, packaging boxes, etc.) is not damaged, otherwise the QEGGS official mall cannot provide return and exchange services.

2. Gift packs do not accept partial returns or exchanges. If you need to return or exchange, you must return all the items in the gift pack

3. When return or exchange occurs, please choose ordinary express to send the goods back to us. When returning goods due to quality problems, the shipping cost of your returned goods will be borne by us.

4. Commodity damage caused by customer's personal reasons will not be returned.

6. Generally, an order can only be returned or exchanged once, so in order to ensure your rights and interests, please contact us after consideration.